One will probably need this information when he/she has received a ticket from the manufacturing facility or service request from our clients (e.g HANA reporting that there is a breakdown on one of their handlers)
Step-by-step guide
- The Project Manager needs to identify the type of issue (e.g., mechanical, electrical, software, tuning, service request) to assign it to the right person.
- Create the issue in Jira under the appropriate category.
- Set the correct priority and severity levels to ensure timely resolution and delivery of the project outputs.
- Tag the R&D team and relevant colleagues to gather their insights for the best possible solution.
- Tag other pertinent stakeholders, including the project sponsor, senior project managers, product managers, supervisors, and engineers.
- Follow up to ensure the issue is resolved within the designated timeframe.